Privacy Policy
Last updated: 11/10/25
1. Introduction
1. Introduction
SwissNavy.com ("we", "our", "us") operates an e-commerce website that sells premium lubricants worldwide and markets our products through retailers and online platforms (including, but not limited to, Amazon, Walmart, CVS, and Walgreens). We are committed to protecting your privacy and handling your data in a transparent and secure manner. This policy explains:
- what information we collect
- how we use it
- when we share it (and with whom)
- your rights and choices
- how we protect your data
- how to contact us with questions or concerns
If you have any inquiries, please email swissnavymedia@gmail.com.
2. Information We Collect
We collect information to process orders, provide better service, and comply with legal obligations. The categories of personal data we may collect include:
- Contact information: name, email, shipping and billing addresses, phone number.
- Payment information: payment method details (handled by our payment processors; we do not store full payment card numbers on our systems).
- Order and transaction data: products purchased, order history, communications regarding orders.
- Account data (if you create an account): username, password, preferences.
- Device and usage data: IP address, browser type, device identifiers, pages visited, referral sources, timestamps, analytics data.
- Marketing and communications data: how you interact with our marketing emails or ads, opt-in/opt-out preferences.
- Customer service data: inquiries, support tickets, chat transcripts.
3. How We Use Your Information
We may use your information to:
- Process and fulfill orders (including payment, shipping, and returns).
- Communicate about orders, promotions, and customer support.
- Personalize your experience on our site (content, recommendations, offers).
- Improve our website, products, and marketing efforts.
- Comply with legal obligations and resolve disputes.
- Protect against fraud and maintain the security of our services.
4. Do We Sell Your Personal Information?
We do not sell personal information to third parties. We may share information as described in this policy to operate our business (see “Sharing Your Information” below) and with your consent.
5. Sharing Your Information
We may share your information with:
- Service providers: payment processors, shipping carriers, hosting providers, email and marketing platforms, analytics services, customer support tools.
- Retail and marketplace partners: to fulfill orders placed via retailers or marketplaces (as applicable), including shipping and customer support functionalities.
- Legal and safety purposes: as required by law, to protect our rights, and to prevent fraud or harm.
- Business transfers: if we merge, acquire, or transfer assets, your information may be transferred as part of that transaction.
In all cases, we require service providers to protect your information and not use it for unrelated purposes.
6. Marketing and Cookies
- Marketing communications: You may opt in to receive promotional emails, newsletters, and special offers. You can opt out at any time by using the unsubscribe link in emails or contacting us at the email above.
- Advertising: We may use cookies and similar technologies to deliver and measure the effectiveness of ads, personalize content, and analyze site usage. We use cookies to distinguish you from other users, remember your preferences, and compile aggregate analytics.
- Your choices: You can control cookies through your browser settings and opt-out mechanisms in our communications. Note that disabling cookies may affect site functionality.
7. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. We may retain anonymized or aggregated data for analytics and reporting purposes.
8. International Transfers
SwissNavy.com operates globally. When we transfer personal data across borders (e.g., to service providers or retailers in other countries), we rely on appropriate safeguards, such as standard contractual clauses, where required by applicable data protection laws (including GDPR). We strive to ensure an adequate level of data protection in all jurisdictions where we operate.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction. We employ industry-standard security measures, including encryption in transit for sensitive data and access controls for internal systems. However, no method of transmission over the internet or electronic storage is completely secure; if you have concerns, please contact us to discuss any security questions.
10. Your Rights and Choices (GDPR/EEA and applicable jurisdictions)
- Access and correction: You may access, update, or correct your personal data.
- Deletion: You may request deletion of your personal data, subject to legal rights and obligations.
- Data portability: You may request a portable copy of your data.
- Restriction and objection: You may request restrictions on processing or object to processing in certain situations.
- Withdraw consent: If processing is based on consent, you may withdraw consent at any time.
- Rights with respect to automated processing: If we rely on automated processing, you have rights in certain contexts.
To exercise these rights, contact us at swissnavymedia@gmail.com. We will respond in accordance with applicable law.
12. Children’s Privacy
Our site is not directed at children under 16 (or 13 where applicable in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that a child under the applicable age has provided personal data, we will take steps to delete it.
11. Do Not Track and Other Signals
We do not respond to Do Not Track signals at this time. We may, however, offer you choices about data collection and tracking as described in this policy.
12. Third-Party Links
Our site may contain links to third-party sites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies when you visit those sites.
13. Policy Changes
We may update this Privacy Policy from time to time. When we make material changes, we will provide notice on our site and, if appropriate, by email. The “Last updated” date at the top of the policy indicates when the policy was last revised.
14. How to Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
Swiss Navy Media
Email: swissnavymedia@gmail.com
- Payment information: payment method details (handled by our payment processors; we do not store full payment card numbers on our systems).
- Order and transaction data: products purchased, order history, communications regarding orders.
- Account data (if you create an account): username, password, preferences.
- Device and usage data: IP address, browser type, device identifiers, pages visited, referral sources, timestamps, analytics data.
- Marketing and communications data: how you interact with our marketing emails or ads, opt-in/opt-out preferences.
- Customer service data: inquiries, support tickets, chat transcripts.
3. How We Use Your Information
We may use your information to:
- Process and fulfill orders (including payment, shipping, and returns).
- Communicate about orders, promotions, and customer support.
- Personalize your experience on our site (content, recommendations, offers).
- Improve our website, products, and marketing efforts.
- Comply with legal obligations and resolve disputes.
- Protect against fraud and maintain the security of our services.
4. Do We Sell Your Personal Information?
We do not sell personal information to third parties. We may share information as described in this policy to operate our business (see “Sharing Your Information” below) and with your consent.
5. Sharing Your Information
We may share your information with:
- Service providers: payment processors, shipping carriers, hosting providers, email and marketing platforms, analytics services, customer support tools.
- Retail and marketplace partners: to fulfill orders placed via retailers or marketplaces (as applicable), including shipping and customer support functionalities.
- Legal and safety purposes: as required by law, to protect our rights, and to prevent fraud or harm.
- Business transfers: if we merge, acquire, or transfer assets, your information may be transferred as part of that transaction.
In all cases, we require service providers to protect your information and not use it for unrelated purposes.
6. Marketing and Cookies
- Marketing communications: You may opt in to receive promotional emails, newsletters, and special offers. You can opt out at any time by using the unsubscribe link in emails or contacting us at the email above.
- Advertising: We may use cookies and similar technologies to deliver and measure the effectiveness of ads, personalize content, and analyze site usage. We use cookies to distinguish you from other users, remember your preferences, and compile aggregate analytics.
- Your choices: You can control cookies through your browser settings and opt-out mechanisms in our communications. Note that disabling cookies may affect site functionality.
7. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. We may retain anonymized or aggregated data for analytics and reporting purposes.
8. International Transfers
SwissNavy.com operates globally. When we transfer personal data across borders (e.g., to service providers or retailers in other countries), we rely on appropriate safeguards, such as standard contractual clauses, where required by applicable data protection laws (including GDPR). We strive to ensure an adequate level of data protection in all jurisdictions where we operate.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction. We employ industry-standard security measures, including encryption in transit for sensitive data and access controls for internal systems. However, no method of transmission over the internet or electronic storage is completely secure; if you have concerns, please contact us to discuss any security questions.
10. Your Rights and Choices (GDPR/EEA and applicable jurisdictions)
- Access and correction: You may access, update, or correct your personal data.
- Deletion: You may request deletion of your personal data, subject to legal rights and obligations.
- Data portability: You may request a portable copy of your data.
- Restriction and objection: You may request restrictions on processing or object to processing in certain situations.
- Withdraw consent: If processing is based on consent, you may withdraw consent at any time.
- Rights with respect to automated processing: If we rely on automated processing, you have rights in certain contexts.
To exercise these rights, contact us at swissnavymedia@gmail.com. We will respond in accordance with applicable law.
12. Children’s Privacy
Our site is not directed at children under 16 (or 13 where applicable in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that a child under the applicable age has provided personal data, we will take steps to delete it.
11. Do Not Track and Other Signals
We do not respond to Do Not Track signals at this time. We may, however, offer you choices about data collection and tracking as described in this policy.
12. Third-Party Links
Our site may contain links to third-party sites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies when you visit those sites.
13. Policy Changes
We may update this Privacy Policy from time to time. When we make material changes, we will provide notice on our site and, if appropriate, by email. The “Last updated” date at the top of the policy indicates when the policy was last revised.
14. How to Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
Swiss Navy Media
Email: swissnavymedia@gmail.com